How to Add a Shared Mailbox to Outlook

Purpose: This Article will assist Employees with Adding Shared Mailboxes to their Outlook Email Client on both Desktop and Web Versions.

Instructions for the Web Outlook Application

1) Open Outlook via the Web

2) Right click on Folders and choose "Add Shared Folders or Mailbox"

3) Enter the Name of the Mailbox or Search for it via a Partial name for it to show in the list as shown below, then select it and choose Add on the next window.

4) You will now return to the main Outlook view and the Mailbox will be available for use. Click the Right Facing arrow to expand the mailbox and view its contents.

Instructions for the Desktop Outlook Application

Note: When a Mailbox is assigned to a User that uses the Desktop Version of Outlook the Mailbox will automatically appear in the User's Email Client within 60 minutes if proper access has been granted. If you have been granted access to a Shared Mailbox, but it does not show in your Desktop Outlook Application, follow the below steps to add it.

Open Outlook.
Select the File tab on the ribbon, then select Account Settings > Account Settings.
Select the Email tab.
Make sure the correct account is highlighted, then choose Change.
Choose More Settings > Advanced > Add.
Type the shared email address, such as info@contoso.com.
Choose OK > OK.
Choose Next > Finish > Close.