Unable to Access Meraki Cameras - Blank/White Page Issue

Unable to Access Meraki Cameras - Blank/White Page Issue
(Revision Date: December 8, 2025)

Purpose

Some new users may accidentally create their own Meraki organization while attempting to access their assigned cameras. This causes the Meraki Dashboard to load as a blank or white screen.

This article provides instructions on how to delete the mistakenly created organization so you can restore access to the cameras assigned to you by Gaudenzia IT.

How to Delete the Incorrect Meraki Organization

1. Log In to the Meraki Dashboard

Go to:
https://account.meraki.com/login

A screenshot of a computer screenAI-generated content may be incorrect.

2. Navigate to the Organization Settings Page

On the left navigation panel:

Hover over Organization
Under the Configure column, click Settings

3. Delete the Organization

Scroll to the bottom of the Settings page and locate the orange Delete organization button.

Click Delete organization.

You will be prompted to enter your login password to confirm the deletion.

A screenshot of a computer screenAI-generated content may be incorrect. A screenshot of a computerAI-generated content may be incorrect.

4. Log Out and Reopen Browser

After the organization is deleted, you will be automatically logged out. Close your web browser completely, then reopen it.

Next Steps

Once your browser is reopened, follow the instructions in the KB article:
How to Access the Camera Wall from the Meraki Dashboard | Knowledge Base | Gaudenzia